Legal Information and Terms & Conditions of sale. Please read before ordering.
(c) Copyright 2002-2018 by Egghead Ventures LLC . This site is owned and operated by and all merchandise and services are sold by Egghead Ventures L.L.C., Carlsbad, CA, USA DBA GermanPlates.com. All other images, text, artwork, logos, trademarks, etc. are the property of GermanPlates.com or their respective owners and cannot be reproduced in any form for any reason without prior written authorization from GermanPlates.com . All rights are reserved.
Purchasing from our company indicates your agreement with the terms and conditions of sale, return restrictions and the limitations of liability as listed in our returns policy section. GermanPlates.com reserves the right to change pricing, availability, or features of any product on this site without notice.
The products listed on this page may not be authorized for use on public roads in all areas. Please check with local law enforcement agencies to ensure the products you purchase are street-legal before using them on public roadways. In areas where products are not street-legal, products are sold for show use only. Check the compatibility of products with vehicle manufacturer before installation. GermanPlates.com or any of its subsidiaries, employees, owners, operators, shareholders, or sub-contractors will not be liable for your use or inability to use products manufactured by/for us or purchased from us nor are said parties liable for any problems arising from your use these products whether directly or indirectly caused by the use of these products. In no circumstances will our liability exceed the purchase price of the product in question.
All prices on this site are listed in US Dollars. California sales tax will be charged for California residents only.
GermanPlates.com is not responsible for errors or omissions on this site, including but not limited to pricing or availability information, we reserve the right to cancel orders due to price or availability inaccuracies on the site. All information is provided E&OE.
GermanPlates.com guarantees your satisfaction. We make every reasonable effort to ensure that our customers are satisfied with the products that they purchase through this site. We must, however, for our own protection and to keep our prices low, state to you our terms of acceptable returns. Please read through these terms before ordering.
Items must be returned in original condition
We are not able to accept for return, warranty service, replacement, refund, etc. any products which have been abused, modified, improperly installed, mishandled, improperly maintained or damaged (in return shipping or otherwise). Any products returned to us for exchange or replacement must be received in perfectly resalable condition with all original packaging. Exchanges or refund requests will be denied in all cases where non-resalable merchandise is received.
While GermanPlates.com does not refund the cost of shipping for items returned to us for any reason, we do offer you a discount on your next order as compensation.
ITEMS LOST OR DAMAGED IN TRANSIT
Our quality inspection and packing methods are such that we protect our product while in transit and so that all items that ship are in good, working order, however, rough handling by shipping companies occasionally causes damage to products. In cases like these, we will file a claim with the carrier on your behalf. You will have an obligation to also work with the carrier in any reasonable means necessary to help with the claim. As soon as we are able to get our claim check, we can re-ship the parts to you. We reserve the right to send a replacement as a resolution to any lost/damaged in transit claim before offering a refund. If you wish to receive your replacement part before the claim is settled with the carrier, you may purchase an identical product from our site, and it will be shipped immediately. Once the original part gets back to us, we will refund the amount of the second transaction in full, INCLUDING shipping. Plate text change is not permitted on replacement plates.
RETURNS DUE TO CUSTOMER ORDERING ERRORS
Since our license plates are custom made for you we can not accept returns under any circumstances. We can offer you a discount on your next order to help out.
ITEM NOT RECEIVED
Products are shipped as soon as possible once an order is received. You will receive a notification email once your order is placed to let you know when your order should ship although most products ship on the morning of the same business day if the order is received before 2pm EST. Once shipped, delivery times can vary depending on location. Delivery is sometimes completed in 4-7 business days for the USA or most of Canada or as many as 4-8 days for the rest of the world. Due to the difficulties with the recent terrorist attacks, some packages may be delayed at the border. If you have not received your item within 14 days from the date your product was confirmed to ship (not the date you paid) please notify us using the CONTACT button on the website or by replying to one of our confirmation emails. We will then send a replacement package by registered mail. Plate text change is not permitted on replacement plates. If we should get your package back because of an incorrect shipping address customer is liable for additional shipping charges after verification of the correct address.
If you have any questions about any of our policies, please send an email to our customer service team for clarification before purchasing or returning your goods.
We always treat our customers with respect and conduct our business in a professional manner and we expect the same from our customers. Messages containing swearing, vulgarities, threats, insults, or any other impolite or unprofessional content will be deleted without a response.